Refund Policy

If your print arrives damaged or with a printing defect, email us at support@codexstellarum.com within 14 days of delivery with a photo of the issue. We will either send a free replacement or issue a full refund - your choice.

Common issues covered: prints with visible printing errors, smudges, or colour banding; prints damaged during shipping (creased, torn, water damaged); prints that are significantly different from the preview shown on the site.

All orders are final. Each print is uniquely generated from your GitHub data and sent directly to our fulfilment partner for production.

If you placed an order by mistake, email us at support@codexstellarum.com as quickly as possible. Production typically begins within minutes of your order being placed, so we cannot guarantee cancellation or a refund once the order has been submitted.

If you entered the wrong shipping address, email us immediately. If the order has not yet been dispatched, we can update the address. Once dispatched, we cannot redirect the shipment. If the print is returned to us as undeliverable, we will contact you to arrange re-shipment (shipping costs may apply).

If your order has not arrived within 30 days of the order date, email us at support@codexstellarum.com. We will investigate with our shipping partner and either re-send the order or issue a full refund.

Digital downloads are non-refundable once the download link has been accessed.

Email support@codexstellarum.com with your order details and the reason for your request. We aim to respond within 2 business days. Refunds are processed back to your original payment method via Stripe and typically appear within 5–10 business days.

support@codexstellarum.com

Keope Labs Ltd (trading as Codex Stellarum)
London, United Kingdom